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FAQ

Frequently Asked Questions

Everything you need to know before starting a website project with Nova Website Designs.

Getting Started

Tell Nova what you need in the project inquiry form. Nova focuses on informational websites, so projects requiring complex backend systems, customer accounts, databases, e-commerce, or custom web-application functionality may fall outside the current service offering.

Yes, as long as the new website fits Nova's informational website services. If your current website needs a modern replacement, submit the project inquiry form and include your existing website address so the project can be reviewed.

No. Nova Website Designs is based in the Cedar Rapids, Iowa area but can work remotely with small businesses and startups in other locations as well.

Payment

Each service has its own $100 deposit. A website requires a $100 website deposit, and Logo Design requires a separate $100 logo deposit. If you book both together, the total deposit is $200. Each deposit becomes non-refundable once work has started on that service. The remaining balance is due after final approval, before the completed work is delivered or launched.

Each service has its own $100 deposit, and that deposit becomes non-refundable once work has started on that service. A website and Logo Design booked together therefore require a $200 total deposit — $100 for the website and $100 for the logo.

If you decide not to continue before final approval, you may cancel either or both services and will not owe the remaining balance for the canceled work. Any deposit tied to work that has already started remains non-refundable. Because a significant amount of the project is typically completed by the time later revision rounds begin, we ask that clients make any decision to cancel as early as possible and, whenever possible, before work begins on the second revision round.

Completed website or logo files are only provided after final approval and final payment. Once final payment has been made and the completed work has been delivered, payments are non-refundable.

No. Start by submitting the project inquiry form. Nova will review the project and confirm the appropriate scope and package first. Once everything is confirmed, you'll receive a secure Stripe invoice for the $100 deposit.

Timeline & Revisions

Most standard website projects are targeted for completion in approximately one week after all necessary content and information have been received. Timing can vary depending on the size of the project, the amount of content involved, and how quickly feedback and requested materials are provided.

The Essential Website package includes up to 2 revision rounds. The Enhanced Website package includes up to 3 revision rounds. Revision rounds take place before final approval and launch.

A revision round is an opportunity to review the current version of the website and provide a collected list of changes. Those requested changes are completed together as one round before the next version is reviewed.

Website Ownership & Files

Yes. Every Nova website is designed to work across desktop computers, laptops, tablets, and mobile phones.

Yes. Once your project is completed and final payment has been received, you own the finished website. You will receive a complete copy of the website files and associated code for your records and future use.

Nova Website Designs creates HTML-based informational websites. You will receive a complete copy of the finished website files and associated code required for the completed site.

Yes. Initial website upload and launch assistance is included with both website packages. Nova can help get the completed site uploaded to your hosting account and ready for launch. You'll also receive your own complete copy of the finished website files.

Yes. Because you own and receive the finished website files, you can modify the website yourself or provide the files to another developer for future changes.

Domain & Hosting

The client does. Domain registration and website hosting are separate third-party costs and are not included in Nova's website package prices. Your domain and hosting accounts should remain under your ownership and control.

Yes. Nova can help with the initial website upload and connection needed to launch the completed site. This launch assistance is included with both website packages. Your domain registration and hosting remain separate third-party services owned and paid for by you.

After Launch

No. Nova Website Designs currently specializes in creating the original website and completing the initial launch. Ongoing maintenance, future content changes, redesign work, recurring technical support, and long-term website management are not included after the completed website has been delivered.

Ongoing post-launch changes are not currently offered. The included revision rounds take place before final approval and launch. After the completed project has been delivered, you can make changes yourself or hire another developer because you own and receive the website files.

Content & Assets

Clients should provide the key information needed for the website, including services, contact information, business details, logos, branding materials, photos, and important messaging. Nova Website Designs will organize the provided information into a clear and professional website structure.

Clients should provide the core information and messaging about their business. Nova can organize and format that information for the website, but full professional copywriting services are not currently included as a separate service.

You can still submit your project details and explain what assets you currently have. The website can be planned around the available content, and any additional image needs can be discussed before the project begins.

Ready to Build a Better Website for Your Business?

Explore Nova's website packages or tell us about your project to get started.